How do I start using Fax-to-Email?

Upon signup you are sent an email with your new account information. To start using Fax-to-Email, log into your account and click Fax Management Interface > Email> Fax-to-Email and click Begin.

The Fax-to-Email Administration Panel will launch a "Getting Started with Fax-to-Email" screen as your initial menu. You may disable this screen by clicking on the checkbox entitled "Do not show me this again. Go directly to my Homepage on next startup." Alternatively, the main menu bar remains static throughout the entire Fax-to-Email Administration Panel and you will be able to navigate to any section you wish.

If two people send a fax at the same time to my Fax-to-Email personal fax number, will one person get a busy signal?

No. Your fax number is a non-busy number, able to handle simultaneous incoming faxes.

Does my computer have to be turned on to receive faxes?

No. Your faxes continue to be received and are available in your inbox when you log into your account. You also have full management of your Fax-to-Email service online, 24 hours a day, by logging into your Control Panel at https://cp2.aplus.net.

Do I need special software to read the faxes on my PC?

No. You do not need to install any software as Fax-to-Email is an entirely web-based product. You can download and view your faxes either in PDF or TIFF format, which would require your computer to have TIFF or PDF viewers (included with most windows installations). You can also view and manage your faxes online via the Fax-to-Email Management Interface from wherever an Internet connection exists by logging into your Control Panel at https://cp2.aplus.net.

I forgot my password. What should I do?

Should you forget your Fax-to-Email username and /or password, you will need to contact support, or click on the "Forgot Password" link to have your login information emailed to you. Your username is the email address that you receive faxes to or you can also login with your Fax-to-Email number.

What appears in the subject field when I receive an incoming fax or when I send an outgoing fax?

When receiving an incoming fax, the subject line will show the number it is coming from, the date and the time. Here is an example: 9056731331 11.07.2009 10:04

When sending an outgoing fax from your email account or through the Fax-to-Email management interface, the subject line will contain any information that you choose to enter. The procedure is the same when you send out email. When reaching its destination the content of the subject line will appear on the coversheet of the delivered fax. The body of your email message will also appear on the coversheet of your fax that you sent.

I sent some faxes to International fax numbers. How can I see the charges for these faxes?

The Fax-to-Email service supports sending and receiving faxes within Canada and the United States only. You are able to send and receive faxes throughout Canada and the United States without paying long distance charges.

Can I cancel my service at any time?

Yes. You can cancel your service at any time by emailing customer service at billing@cs.aplus.net.

I already have a fax number; can I make this my Fax-to-Email number?

When you sign up for Fax-to-Email, you are assigned a toll-free number. If you have an existing fax number that you would like to use, you can have your existing fax number forwarded to your Fax-to-Email number (if supported by provider) and still receive all of your faxes in your inbox.

Please note: Your phone company will need to forward the number. Fax-to-Email does not offer any forwarding services.

What are the technical requirements to begin using Fax-to-Email?

Fax-to-Email is so easy to use and user-friendly that all you need is an email account and internet connection. If you choose to use the Fax-to-Email Management Interface, the application will guide you through the processes of managing your faxes.

How do I send a fax to multiple fax numbers without uploading a recipient list?

You can enter semi-colons between each address into the "Destination fax number(s)" field located within the application. Fax-to-Email allows you to send up to 20 separate fax numbers at once. Each fax number that you send to, counts as a separate instance. For example, if you are sending a 3 page fax to 3 fax numbers, that counts as 9 pages from your monthly allotment.

How can I check the real-time status of my fax?

The user can check the status of their faxes in the "Outbox" section within the Fax-to-Email application. The Outbox contains messages that have been queued for sending. A maximum of twenty faxes are queued at any given time (each phone number in a fax with multiple recipients is counted as a separate fax in the queue). The speed at which the queue clears will depend on the complexity of the images being faxed and the length (number of pages) of each fax.

Fax-to-Email will make 5 attempts to send your fax to each recipient. Once a fax has been successfully sent, the fax will be automatically moved from the Outbox to your Archive folder; you will also receive a notification by email that the fax was sent successfully.

Is Fax-to-Email secure?

Yes. Your password is protected and all of your content is secure and private.

Does Aplus.net provide customer support?

Yes. Customer support will be available 24 hours a day, 7 days a week through phone/chat/email.

What information will appear on my credit card statement?

Your credit card statement will be the same as your web hosting billing statement.

How many pages can I send per month?

Depending on the package that you purchase, you can send up to 100 or 1000 faxes per month.

What happens when I go over my limit?

If you go over your allotted limit, there will be an overage fee of 10 cents for every additional page.

When faxes are forwarded to my email address, what file format are they in?

All faxes received in your inbox will be in .PDF format. You can also view your faxes via the Fax-to-Email online manager in PDF and TIFF formats.

How reliable is Fax-to-Email?

Fax-to-Email is highly reliable and secure. The system is fully automated and secured by encryption.

How do I create a Recipient List for uploading?

In order to upload a Recipient List, the user must ensure the contacts are saved into a CSV file format. CSV (Comma Separated Value) files must follow a specific format in order to be successfully imported. The user can create such a file in Microsoft Excel making sure that when saving, the file will be saved with .csv extension.

Note: If you wish to create your own spreadsheet of contacts, the spreadsheet must contain column headings and at the least, the contacts fax number.

The user can also export their contacts from Outlook into a .csv file. Please consult the Microsoft Outlook help file to learn more about exporting your contacts.